Refund policy

Return & Refund Policy

We are pleased to offer the following options for returns and refunds:

Return Policy

Eligibility: We accept returns for unused and unworn items with tags attached, within 7 days of delivery.
Refund Options: Refunds can be processed within 15 days of your return request. Refunds are processed either through:

Online Refund: For online payments.
Store Credit: For COD (Cash on Delivery) payments.

How to Process a Return/Exchange

Please follow these steps to return or exchange an item:

Package Your Items:

Place all items, including the invoice, in a package.
Ensure that items are unworn and in their original condition with tags and packaging intact. Items damaged in transit should still bear the original tag to qualify for return.
Address the package to: Confido India No-1 Shubh Ni Shivam Bldg, Ground Floor
Kamothe, Navi Mumbai-410209

Initiate a Return Request:

Submit a return request via this link.

Send an Email:

Email us at hellotanaira@gmail.com with images of the product, packaging, and tags to schedule a pickup.

Return Pickup:

Our courier partner will pick up the package at no extra cost within 3-5 business days.

Refund Process

Once the item is picked up, we will issue:

Online Refund within 15 business days, based on the refund option selected when you placed the order.
Refund will be credited to original payment method within 10 days from the date refund good has been received in our warehouse.

Exchange Policy

Items purchased on www.tanaira.com can be exchanged for the same or another item, subject to stock availability. Exchange can be done within 3 days from the date of delivery.

Order Cancellation

To cancel an order, please email us at hellotanaira@gmail.com or WhatsApp 8282845678 with your order number within 24 hours of placing the order.